Conversational Ai Vs Chatbot

If bots are rule-based and linear following a predetermined conversational flow, conversational AI is the opposite. As opposed to relying on a rigid structure, conversational AI utilizes NLP, machine learning, and contextualization to deliver a more dynamic scalable user experience. Talking with Smullen gave me an interesting perspective on the chatbot/conversational AI market. It’s not… Continue reading Conversational Ai Vs Chatbot